Medical Office Staff – Circulating Patient Service Representative

Christiana Institute of Advanced Surgery (CHRIAS) is seeking compassionate and motivated individuals to become Circulating Patient Service Representatives for their Wilmington and Newark, DE locations. The Circulating Patient Service Representative will provide exceptional and compassionate customer service to both new and existing patients that support the overall goal of achieving improved health outcomes. This role requires a personable individual who can effectively communicate with patients and coworkers, promoting a welcoming and efficient medical office environment. 

The representative will be adaptable, performing a variety of administrative and clinical tasks to assist both patients and medical providers at the Christiana Institute for Advanced Surgery (CHRIAS) in Newark, Wilmington, and Dover, DE. Furthermore, the Circulating Patient Service Representative will approach their work with empathy and professionalism, collaborating with both patients and coworkers to ensure a compassionate, efficient, and effective healthcare experience, thus contributing to the delivery of high-quality patient care. A Circulating Patient Service Representative may be assigned / expected to perform one or more roles (Medical Assistant, Check In/Out, Call Center), and complete a variety of tasks in different capacities, in a single workday.

 

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Complete daily work assignments accurately, effectively and according to company policies and procedures
• Collaborate with staff and healthcare professionals to ensure customer satisfaction and shared goals are achieved
• Complete tasks as directed by a medical professional that support the patient's care and contribute to improved health results
• Effectively navigate several different healthcare databases with ease
• Maintain knowledge of multiple insurance companies’ requirements including Medicaid and Medicare
• Greet and check-in/out patients
• Collect, process and reconcile patient’s payments / balances
• Perform telephone office administrative tasks
• Schedule patients for follow-up appointments, surgical procedures, etc.
• Efficiently and accurately verify patient demographics using an EMR
• Perform pre and post office visit and health administrative duties: room, chart, and procedure preparation, maintain medical supply inventory, process referrals, verify insurance, and ensure related reports and labs are recorded in patient's EMR
• Perform ancillary medical professional patient care needs as directed by provider
• Complete tasks as directed by a medical professional that support the patient's care and contribute to improved health results
• Support all UM and UMACO initiatives
• Use, protect, and disclose patient’s protected health information (PHI) in accordance with Health Portability and Accountability Act (HIPAA) standards
• Follow all United Medical policies, uphold professional standards, and perform work responsibilities in a manner that is respectful to others
• Maintain consistent, reliable in-office attendance to foster a productive and collaborative work environment, enhance teamwork, ensure operational efficiency, and support client interactions
• Perform other duties or projects as needed
   

Required Education and Experience

• High school diploma or equivalent
• Knowledge of medical terminology and databases
• Excellent verbal and written skills
• Computer and typing proficiency
• Ability to collaborate and work as a team

Preferred Education and Experience

• Certified Clinical Medical Assistant (CCMA) Certification
• Certified Medical Assistant (CMA) Certification
• Associates degree or higher
• At least one year of experience in a clinical setting

Position Type/Expected Hours of Work

• This is a full-time in office position minimally working 40 hours per week, Monday through Friday, no weekends or holidays
• Shifts vary; most shifts begin between 7:30 AM – 8:00 AM
• Training is located in Newark, DE

Location

• Newark, DE
• Wilmington, DE

About Christiana Institute of Advanced Surgery (CHRIAS)

Christiana Institute of Advanced Surgery specializes in providing advanced surgical services with a focus on minimally invasive surgery and excellent patient care. We are experts in laparoscopic & robotic weight loss surgery including gastric bypass, gastric banding and sleeve gastrectomy, laparoscopic & robotic colorectal surgery, laparoscopic breast surgery, and robotic general surgery including cancer surgery, single-incision gallbladder, colon and spleen procedures, hernia repair and anti-reflux surgery. CHRIAS is located in Wilmington, Newark, and Dover, Delaware. Visit our website: www.CHRIAS.com