Customer Service Representative - Great Small Company!
Hours: 7:30 AM – 4:30 PM
Position Overview
Client is adding a Customer Service (Entry Level) role to its growing Inside Sales team. This is a newly created role designed to support continued growth by strengthening customer relationships, managing orders, and contributing to inside sales efforts.
The ideal candidate is relationship-oriented, proactive, and comfortable picking up the phone with prior experience in high volume call environments. A food & beverage or related industry is strongly desired, though will consider a fresh out candidate with internship experience or hands on experience in heavy phone related roles, and the ability to step in and contribute quickly.
Key Responsibilities
-Serve as a primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of service
-Process customer orders accurately and efficiently from entry through delivery
-Build and maintain long-term client relationships through consistent communication and follow-up
-Support inside sales efforts by identifying opportunities, generating leads, and contributing to account growth
-Coordinate closely with warehouse and operations teams to stage orders, manage inventory needs, and ensure timely deliveries
-Align customer accounts based on individual strengths and expertise within the team
-Maintain accurate records in internal systems and support general administrative sales functions
Required Experience & Qualifications
-Internship or hands on experience in customer service, call center and/or inside sales (with heavy call volume) within a similar industry
-Proven ability to manage multiple customer accounts and priorities
-Strong communication skills with a natural relationship-building approach
-Comfortable working in a fast-paced, onsite environment
-Detail-oriented with strong organizational skills
-Self-starter
Top Five Technical Skills
-High call/telephone volume
-Customer relationship management
-Cross-functional coordination with other teams
-CRM and order management systems
Benefits
401(k) with company match
Medical, dental, and vision insurance
Life insurance
Paid time off