Income Maintenance Caseworker III, Job# 1176-1

Job Opportunity Announcement

Job Title: Income Maintenance Caseworker III Job #1176-1 

Application Dates: Open until filled 

Salary Range/Pay Rate: $51,000 to $56,100 (commensurate with experience) Excellent benefits package available.

The county is currently accepting applications for the position of Income Maintenance Caseworker III/Program Lead Worker. The Program Lead Worker supports caseworkers by providing additional oversight and guidance in collaboration and alignment with program supervisors and trainers; including but not limited to; improving performance in timely and accurate program activities; mentoring fully trained caseworkers in areas such as managing workflow and tasks, troubleshooting problems with the statewide case management system or local digital document management system, locating/interpreting policy for eligibility determination questions; conducting second party reviews and assisting caseworkers in making necessary corrections; provide necessary support for caseworkers-in-training as identified in collaboration and alignment with supervisor and trainer; collaborate with program supervisor and trainer to identify trends in caseworker issues and questions; and provide regular feedback to supervisors and management regarding caseworker support needs; and assist the manager/administrator in supporting caseworkers during supervisor absence/unavailability, as well as backup the supervisor and program caseworkers by assisting with walk-ins, phone calls, and casework that is increased because of vacancies.

About Us
Located in the heart of North Carolina’s Piedmont, Rowan County is attractively and conveniently nestled between the state’s largest city and its Capitol. Rowan County is made up of more than 20 departments and nearly 1,250 employees that are committed to providing a wealth of services to County residents and businesses.
Minimum Qualifications & Requirements
Requires knowledge of Economic Services and of the federal, state, and county rules and regulations governing eligibility for assistance under various programs; thorough knowledge of the reference sources to utilize in verification of information received from applicants and clients; ability to comprehend fairly complex information contained in rules, regulations, and procedures and of fairly complex forms related to the work; and the ability to train employees in new and existing rules, regulations, policies, and procedures.

Requires a Bachelor’s Degree in Human Services, Business Administration, Accounting, or a related area and two years of experience as an IM Caseworker; or an Associate’s Degree in a related area and three years of experience as an IM Caseworker; or an equivalent combination of education and experience. Degrees/coursework must be from an appropriately accredited institution.

Application: Apply online at www.rowancountync.gov/jobs.

Individuals with disabilities may request application accommodations by calling HR at 704-216-8100. The County administers pre-employment drug tests and criminal background checks for all positions. Some positions may require a physical exam, credit check, and/or a driving history check depending upon the position. Rowan County is an Equal Opportunity Employer.