Part-time Barista

Position Summary The Barista is responsible for creating exceptional guest experiences through outstanding customer service, quality beverage preparation, food service, and maintaining a clean, welcoming, and efficient coffeehouse environment. This position serves as a key representative of The Social Cup Coffeehouse & Collective and plays an important role in fostering a positive and community-focused atmosphere for guests. Baristas are expected to maintain high standards of hospitality, product quality, cleanliness, food safety, and teamwork while supporting the daily operations of the coffeehouse. Essential Duties and Responsibilities Guest Experience & Service ● Deliver exceptional customer service at all times ● Create a welcoming, inclusive, and community-focused atmosphere ● Greet guests promptly and professionally ● Assist guests with menu selections and dietary accommodations ● Answer customer questions regarding products and ingredients ● Resolve guest concerns professionally and escalate issues when appropriate ● Build positive relationships with guests and encourage repeat visits ● Maintain a positive attitude and professional appearance at all times Barista & Beverage Operations ● Prepare espresso beverages, coffee, tea, smoothies, refreshers, specialty drinks, and other menu items according to company recipes and standards ● Operate espresso machines, grinders, brewers, blenders, and other coffeehouse equipment safely and efficiently ● Maintain beverage consistency, presentation, and quality standards ● Accurately prepare customized beverage orders ● Monitor product quality and report concerns immediately ● Assist with food preparation, assembly, and presentation according to company standards ● Ensure all products are served safely and accurately Opening Responsibilities ● Arrive on time and prepared for scheduled shifts ● Complete assigned opening checklists ● Set up espresso machines, brewing equipment, and beverage stations ● Stock milk, syrups, cups, lids, food items, and supplies ● Prepare ingredients and stations for daily operations ● Count and verify cash drawers as assigned ● Ensure the coffeehouse is clean, organized, and ready for guests Closing Responsibilities ● Complete assigned closing checklists ● Clean and sanitize beverage stations, equipment, and food preparation areas ● Restock supplies for the next business day ● Complete end-of-shift cleaning responsibilities ● Assist with cash drawer balancing as assigned ● Dispose of trash and recycling properly ● Ensure all areas are clean, organized, and ready for the next shift Cash Handling & Point-of-Sale Operations ● Process customer transactions accurately and efficiently ● Operate the point-of-sale system in accordance with company procedures ● Handle cash, credit card, gift card, and mobile payment transactions responsibly ● Maintain accountability for assigned cash drawers ● Report cash discrepancies immediately Food Safety & Sanitation ● Follow all food safety, sanitation, and health department regulations ● Properly store, label, rotate, and handle food products ● Maintain cleanliness throughout guest and employee areas ● Follow handwashing and sanitation procedures ● Assist in maintaining compliance with all local, state, and federal health regulations Inventory & Stocking ● Restock coffee, tea, milk, syrups, food items, paper products, and supplies throughout shifts ● Monitor inventory levels and communicate low-stock items to management ● Assist with receiving and organizing deliveries ● Practice proper product rotation and storage procedures ● Minimize waste whenever possible Facility Maintenance & Cleaning ● Maintain cleanliness of dining areas, restrooms, service counters, and back-of-house areas ● Clean tables, chairs, windows, and guest-facing spaces ● Maintain a professional and welcoming appearance throughout the coffeehouse ● Perform routine cleaning and maintenance tasks as assigned ● Report maintenance or equipment concerns to management promptly Teamwork & Professionalism ● Work cooperatively with team members and management ● Communicate effectively with coworkers and supervisors ● Follow all company policies, procedures, and operational standards ● Attend required meetings and training sessions ● Support special events, promotions, and community activities as needed ● Perform additional duties as assigned to support coffeehouse operations Attendance & Reliability ● Maintain reliable and consistent attendance as an essential function of the position ● Report to scheduled shifts on time, prepared to work, and in compliance with company dress code and appearance standards ● Provide advance notice of absences, tardiness, or schedule conflicts in accordance with company policies ● Arrange shift coverage only with management approval when required by company policy ● Demonstrate dependability and accountability in fulfilling scheduled work responsibilities ● Maintain availability consistent with the position's scheduling requirements ● Understand that excessive absenteeism, tardiness, failure to report to scheduled shifts, or repeated schedule-related issues may result in corrective action, up to and including termination of employment Physical Requirements ● Ability to stand and walk for extended periods ● Ability to lift and carry up to 40 pounds ● Ability to bend, reach, squat, and perform repetitive motions ● Ability to work in a fast-paced environment ● Ability to safely operate coffeehouse equipment Qualifications ● Previous coffee shop, food service, hospitality, or retail experience preferred but not required ● Strong customer service and communication skills ● Positive attitude and willingness to learn ● Ability to multitask and work efficiently under pressure ● Reliable, dependable, and professional ● Ability to work flexible schedules, including mornings, evenings, weekends, and holidays as needed ● Food safety certification preferred or willingness to obtain certification ● Demonstrated reliability, punctuality, and strong work ethic Disclaimer This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The Social Cup Coffeehouse & Collective LLC reserves the right to modify job duties and responsibilities as business needs require. EMPLOYEE ACKNOWLEDGMENT I acknowledge that I have received and reviewed the Barista Job Description for The Social Cup Coffeehouse & Collective LLC. I understand that this job description is intended to describe the general nature and level of work expected of me and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. I understand that business needs may require changes to my duties, responsibilities, reporting relationships, work schedule, or other job requirements, and I agree to perform additional duties as assigned. I further understand that this job description does not constitute an employment contract and does not alter the at-will employment relationship between myself and The Social Cup Coffeehouse & Collective LLC. Either I or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.